Ghana is preparing to modernize how citizens report electricity outages, introducing a WhatsApp-based system designed to streamline communication and accelerate repairs, according to Energy and Green Transition Minister John Abdulai Jinapor.

The initiative aims to bypass traditional call centers, which have long been criticized for delays, by allowing consumers to report faults directly through messaging. Users will be able to send their location via WhatsApp, prompting technical teams to respond in real time.
“We are going to launch a system where when you have the least outage, you don’t even need to call,” Mr. Jinapor said during the final leg of the president’s tour of the Northern Region. “Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem.”

The move reflects a broader push by the government to digitize service delivery across the energy sector, including electricity, renewables and petroleum. Officials say the platform is expected to reduce downtime and improve customer experience, while deepening digital engagement between utilities and consumers.

The rollout underscores the government’s effort to leverage widely used mobile technology to address persistent gaps in outage reporting and response times.

Source:TheDotNews